cricexe Privacy
Policy

When you use the cricexe platform, we collect personal information that is necessary to provide our services, comply with our legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect are described below.

Information You Provide Directly

When you register an account or interact with our support team, you provide us with information including your full legal name, date of birth, residential address (including city, district, and division within Bangladesh), mobile number, email address, and the username and password you choose for your account. You may also provide copies of identity documents such as your National Identity Card (NID), passport, or driving licence when we request verification.

Financial & Transaction Data

When you make deposits or request withdrawals, we collect information about the payment method used, including bKash account numbers, Nagad wallet identifiers, Rocket account references, Upay account details, and debit or credit card numbers (stored in truncated form only). We also maintain records of all transactions on your account, including deposits, withdrawals, bets placed, casino wagers, and bonus claims.

Technical & Usage Data

When you access cricexe, our servers automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, screen resolution, session duration, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and improving the performance of the platform.

Summary of Data Categories

cricexe uses the personal information we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Creation and Management: To register your account, verify your identity, maintain your account profile, and process login authentication requests.
• Service Delivery: To enable you to place bets on cricket matches including BPL, IPL, and international fixtures, to access the live casino, to play slots games, and to use all other features of the cricexe platform.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, and Upay, and to facilitate withdrawal payments to your registered payment account.
• Security and Fraud Prevention: To detect and prevent fraudulent account activity, bonus abuse, money laundering, and other prohibited conduct as described in the cricexe Terms & Conditions.
• Age Verification and Responsible Gaming: To verify that users meet the 18+ age requirement and to monitor account activity for indicators of problem gambling, enabling timely intervention where appropriate.
• Legal Compliance: To comply with applicable laws and regulations, respond to lawful requests from authorities, and maintain records as required by anti-money-laundering obligations.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform Improvement: To analyse aggregated usage patterns, identify technical issues, and develop new features that better serve the needs of Bangladeshi players.
• Marketing (where consented): To send you information about promotions, bonuses, cricket betting odds enhancements, and other offers where you have given your express consent to receive marketing communications.

cricexe does not sell, rent, or otherwise transfer your personal information to third parties for their own commercial use. However, in order to operate the platform effectively and comply with legal requirements, we share certain categories of data with the following types of third parties under strict data processing agreements:

Payment Service Providers

When you make a deposit or request a withdrawal, your financial transaction data is shared with the relevant payment service provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard — solely for the purpose of processing the payment. These providers are subject to their own privacy policies and regulatory obligations.

Game Content Providers

The casino and live casino products on the cricexe platform are provided by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play these games, certain technical data such as your session ID and game activity may be processed by the relevant provider's servers to deliver the gaming experience. These providers are not permitted to use your data for purposes beyond game delivery.

Identity Verification Services

To comply with our know-your-customer (KYC) obligations, we may share identity documents and personal details with regulated third-party verification services. These services process your data solely to confirm the authenticity of the documents provided and the accuracy of the information submitted during registration.

Legal and Regulatory Authorities

Where required by applicable law or in response to a lawful request from a competent authority, cricexe may disclose personal data to government bodies, law enforcement agencies, or regulatory organisations. We will only make such disclosures where we have a legal obligation to do so or where there is an overriding legitimate interest in doing so (for example, to prevent serious crime or protect public safety).

The cricexe website uses cookies and similar tracking technologies to deliver a functional, secure, and personalised user experience. A cookie is a small text file placed on your device by the website when you visit. Cookies allow the platform to recognise your device on subsequent visits, maintain your login session, and remember your preferences.

Types of Cookies We Use

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly. For all other cookie categories, you may adjust your preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling functional or analytics cookies may affect the performance and personalisation features of the cricexe platform.

In addition to browser-based controls, cricexe provides cookie preference management within your account settings panel. Changes to cookie preferences take effect immediately and are stored in your account profile for consistency across sessions.

cricexe implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following measures:

• Transport Layer Security (TLS): All data transmitted between your browser or app and the cricexe servers is encrypted using TLS 1.3, ensuring that your login credentials, payment data, and personal information cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data stored on cricexe servers — including identity documents and financial account details — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within the cricexe organisation is restricted on a strict need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: cricexe operates continuous intrusion detection and threat monitoring systems to identify and respond to potential security incidents in real time.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA on their cricexe account for an additional layer of protection beyond the standard username and password login.

Data Retention Periods

cricexe retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of the account and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of seven (7) years following the date of the transaction.
• Communication Records: Support chat logs and email correspondence are retained for a maximum of three (3) years from the date of the interaction.
• Technical Logs: Server logs and IP address records are retained for a maximum of twelve (12) months from the date of recording.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as they remain relevant to the management of your communications preferences.

As a user of the cricexe platform, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue complication. Your rights include:

• Right of Access: You have the right to request a copy of the personal data that cricexe holds about you, including the categories of data, the purposes for which it is processed, and the parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your account settings panel.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you have the right to request the deletion of your personal data. This right is subject to our legal obligation to retain certain data for minimum statutory periods.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data while a dispute or accuracy challenge is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to cricexe in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, please contact the cricexe support team via live chat. We will respond to all verified rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for the delay.

cricexe may send you promotional communications about new features, bonus offers, cricket betting promotions, BPL and IPL odds specials, casino game launches, and other platform news. We will only send you marketing communications where you have given your express consent to receive them, either during the account registration process or by subsequently opting in via your account settings.

Channels We Use

• Email: Promotional messages sent to your registered email address.
• SMS: Occasional promotional messages sent to your registered mobile number, where you have explicitly opted in to SMS marketing.
• In-Platform Notifications: Messages displayed within the cricexe website or platform when you are logged in to your account.

How to Opt Out

You may opt out of marketing communications at any time using any of the following methods: clicking the "unsubscribe" link included in every promotional email; updating your communication preferences in the Notifications section of your account settings; or contacting the cricexe support team directly via live chat and requesting removal from our marketing list.

Opt-out requests are processed within 48 hours of receipt. Please note that even after opting out of marketing communications, you will continue to receive transactional and service-related communications — such as deposit confirmations, withdrawal notifications, account security alerts, and responses to your support enquiries — as these are essential to the operation of your account and cannot be suppressed.

cricexe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When a material change is made to this Privacy Policy, we will notify registered users by displaying a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address.

The "Effective Date" displayed at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how cricexe protects your personal information. Continued use of the cricexe platform following notification of any update constitutes your acceptance of the revised Privacy Policy.

Previous Versions

Previous versions of this Privacy Policy are archived and available upon request by contacting the support team. If you have any questions about what has changed between versions, our support team will be happy to explain the relevant updates.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by cricexe, please contact us using the details below. We aim to respond to all privacy-related enquiries within five (5) business days.

Email: [email protected]
Platform: Live chat available 24 hours a day, 7 days a week, accessible from the cricexe website.
Postal: Please contact us via live chat for the current correspondence address.