Responsible
Gaming at cricexe

cricexe operates a strict 18+ age policy. Gambling is an activity intended exclusively for adults, and we take our responsibility to prevent underage access extremely seriously. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or access any real-money gaming feature on the cricexe platform.

During the account registration process, every new user is required to confirm that they are aged 18 or over. cricexe reserves the right to request supporting identity documentation — such as a National Identity Card (NID), passport, or birth certificate — at any point to verify a user's age. Where we have reasonable grounds to suspect that a user may be under the age of 18, we will suspend the account immediately and conduct a formal age verification check before allowing any further activity.

Protecting Young People in Your Household

If you share a device — such as a mobile phone or computer — with family members who are under the age of 18, we strongly recommend that you log out of your cricexe account after every session and enable a screen-lock or parental-control mechanism on your device. Free parental control software is available for most operating systems and mobile devices. Never share your cricexe login credentials with any other person.

For the vast majority of cricexe users, betting on cricket, exploring the live casino, and enjoying slots games is a recreational activity that stays well within their personal limits. However, for some individuals, gambling can become difficult to control and can have a serious negative impact on their finances, relationships, and mental wellbeing.

Being able to recognise the early warning signs of problem gambling — either in yourself or in someone you care about — is the first step toward regaining control. The following behavioural patterns are commonly associated with gambling that has moved beyond healthy recreation:

• Spending more money on gambling than you originally intended, or chasing losses by placing further bets to try to win back money already lost.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• Feeling restless, irritable, or anxious when you are unable to access the cricexe platform or when you attempt to reduce or stop gambling.
• Neglecting work, studies, family responsibilities, or personal health in order to spend more time gambling.
• Concealing the extent of your gambling activity from family members, friends, or your employer.
• Using gambling as a way to escape from stress, depression, anxiety, loneliness, or other difficult feelings, rather than as a form of entertainment.
• Making repeated unsuccessful attempts to reduce, control, or stop gambling, despite wanting to do so.
• Continuing to gamble even when it is causing significant financial hardship, relationship problems, or emotional distress.

If you identify with three or more of the warning signs above, we strongly encourage you to make use of the responsible gaming tools available on your cricexe account and to consider speaking to a professional support service. Recognising the problem is a sign of strength, not weakness.

One of the most effective ways to maintain control over your gambling is to set a firm limit on the amount of money you deposit into your cricexe account. Our deposit limit tool allows you to cap the total amount you can add to your account balance over any given time period, making it straightforward to keep your gambling spending within your personal budget.

We encourage all cricexe users to set a deposit limit when they first register their account, even if they feel confident in their current level of control. A pre-set budget is the single most effective responsible gaming measure available because it removes the temptation to overspend during a losing streak or in the excitement of a live BPL or IPL match.

Sometimes all you need is a short break. The cricexe time-out feature allows you to temporarily suspend access to your account for a defined period without triggering a formal self-exclusion. This is ideal if you feel you have been spending more time on the platform than you would like, or if you simply want to take a pause after a difficult run of results.

During an active time-out period, you will be unable to log in to your cricexe account, place bets, play casino games, make deposits, or receive any promotional communications from cricexe. All open bets placed before the time-out was activated will continue to be settled normally; any winnings will be credited to your balance and will be available for withdrawal once your time-out period has ended.

Available Time-Out Durations

The following standard time-out periods are available on the cricexe platform:

To activate a time-out, navigate to Account Settings and select the Responsible Gaming section. Choose your preferred duration and confirm your selection. The time-out takes effect immediately upon confirmation and cannot be reversed before the selected period has expired. If you require a time-out of a duration not listed above, please contact our support team directly via live chat.

Self-exclusion is a formal commitment to stop gambling on the cricexe platform for a significant period of time. Unlike a short time-out, a self-exclusion is a serious step intended for users who feel that their gambling has become problematic and who need a more robust barrier to prevent continued access to the platform.

When you activate a self-exclusion on cricexe, the following actions are taken immediately and remain in place for the entire duration of the exclusion period:

• Your account is fully suspended and you cannot log in, place bets, or access any gaming feature.
• All pending withdrawal requests are processed and funds returned to your registered payment method.
• You are removed from all cricexe marketing lists and will receive no promotional emails, SMS messages, or in-platform offers.
• Any attempt to create a new account during your self-exclusion period will result in the new account being closed immediately upon detection.

Self-Exclusion Durations

To request a self-exclusion, navigate to Account Settings → Responsible Gaming on the cricexe platform and select your preferred exclusion duration. Alternatively, contact our support team via live chat, identify yourself as seeking a self-exclusion, and a support agent will process your request within one hour. We ask that you also consider excluding yourself from other gambling platforms during this period for maximum effectiveness.

If you feel that gambling is negatively affecting your life — or the life of someone close to you — please do not hesitate to reach out for help. Acknowledging that there may be a problem is the most important step, and effective support is available.

The cricexe support team is available 24 hours a day, 7 days a week via live chat. Our agents are trained to handle responsible gaming conversations with empathy and confidentiality. If you contact us about a gambling concern, we will listen without judgement, explain all available account restriction options, and — where appropriate — refer you to dedicated professional support services.

Professional Support Resources

cricexe also encourages players who are experiencing gambling-related difficulties to seek guidance from professional organisations that specialise in this area. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh, speaking to a mental health professional, counsellor, or community support worker can make a significant difference. Your local hospital or community health centre can provide referrals to counselling services that cover gambling-related issues.

International resources such as Gamblers Anonymous also operate support groups accessible via their website for individuals and families affected by problem gambling. These resources are free of charge and confidential.

cricexe is committed to identifying and protecting players who may be at particular risk of gambling-related harm. This includes, but is not limited to, users who are experiencing financial hardship, mental health difficulties, addiction to other substances, or who have recently undergone significant life stressors such as bereavement, unemployment, or relationship breakdown.

Our responsible gaming monitoring systems analyse account activity for behavioural patterns that may indicate a transition from recreational gambling to problem gambling. Indicators reviewed by our team include sudden and significant increases in deposit frequency or value, extended session durations, rapid escalation of bet sizes, and repeated requests to lift previously self-imposed account restrictions.

Where such patterns are detected, a member of the cricexe responsible gaming team may make proactive contact with the relevant user to offer support, provide information about available account tools, and — where the situation warrants it — impose temporary restrictions on the account pending a welfare review. Such interventions are conducted privately and respectfully and are not intended as punitive measures.

cricexe views responsible gaming not as a compliance obligation but as a fundamental part of what it means to operate a trustworthy platform for Bangladeshi players. We believe that long-term, sustainable success in the sports betting and online casino industry is only possible when players feel genuinely safe, respected, and supported.

Our responsible gaming programme is reviewed and updated on a continuous basis to reflect the latest evidence-based approaches to gambling harm reduction. We invest in staff training, platform technology, and player education to ensure that our policies translate into real-world protection rather than merely existing on paper.

We are committed to never marketing to users who are subject to an active self-exclusion, never making it harder to set restrictions than to lift them, and never designing platform features in ways that are intended to exploit impulsive behaviour or create false urgency. Responsible gaming principles are embedded into our product development process from the earliest design stage.

Gambling should be a source of entertainment, excitement, and community — particularly for cricket fans across Bangladesh who enjoy following the BPL, the Bangladesh Tigers in international fixtures, and the IPL. When it stops being fun, cricexe is here to help you take a step back, regain control, and return to the platform on your own terms and in your own time.